FAQ

If, for any reason, you are not satisfied with your order, you can return it to us for a full refund or exchange it for some other item. The item must be in the same condition you’ve received it: not used (worn, mounted, broken) and packaged in the original packaging of the manufacturer, with all original contents included. This page contains comprehensive answers to all questions related to returns, exchanges, and refunds.

All sales on clearance items are final. No refunds, exchanges or returns allowed.

Yes. All items should be returned within 30 days. If you’ve missed the deadline, the only thing you can do is contact the manufacturer to solve issues like repair, replacement, etc.

To request a return, log in to your customer account, find the order you want to return, and click the Return Items link.

Click here to start a return.

You have 30 days from the delivery date (as indicated by the delivery confirmation) to return the item to us for any reason as long as the item meets the Return Conditions and you’ve obtained a Return Authorization from our Customer Service Team.

If you purchased an item as a Guest, please send your return request to [email protected] with the following information:

•    Your first and last name

•    Your contact email/phone

•    Your original order number

•    Reason for return

•    Subject line should read: RA (Return Authorization) Request

Without exception, ALL RETURNS and EXCHANGES require you to procure a Return Authorization or (RA) Number. IMPORTANT: RA Numbers are only good for 10 days after issuance and will not be valid if you fail to return the item outside that window.

We charge 15%.  But additional restocking fees up to 15% may be applied as well if the product is returned with any part missing (such as batteries, manuals, laces, etc.)

Exchanges. If you want to exchange the item you ordered (or you may have received it as a gift) for a different item, you will need to contact our customer service team within the same 30 day period and request an exchange. You will be responsible for all shipping charges during the exchange. Any price differences will also be collected prior to the exchange item being shipped to you. If you want to have a replacement item shipped to you before we receive the original back at our location, you will be asked to pay for the replacement upfront and once we receive your return, we will credit the difference back to your credit card/PayPal account. The exchange process may take between 5-10 business days from the moment we receive your return back at our warehouse.

Refunds. Once your return passes the return evaluation process for compliance with our return conditions (3-5 business days) - we will process a refund to your credit card/PayPal account. It takes around 3-5 business days (depending on your financial institution) to post the refund information to your account. Once we confirm the refund with you,  please to speak to your financial institution for any additional assistance.

If you’ve found your product is defective anytime after you’ve purchased it, the best course of action is to contact the manufacturer. If you cannot locate the manufacturer’s email or phone number, let us know, and we will help you. Any item found to be defective after 30 days from the date of receipt has to go to the manufacturer.

In general, the warranty on the running shoes is from 6 to 12 months, depending on the brand. 

In some cases (namely for INOV-8, FILA brand), if the purchase date is within the last 12 months, we can provide a replacement or refund by ourselves.

As many of you know, Texas is one of the few states that does not have a state income tax. What we do have is a sales tax of 8.25%, and we must collect it on every sale made to Texas shipping addresses. Other states may have sales taxes of their own. Contact your state’s office of the Department of Revenue to learn more.

It is because a tax is added to the item’s listed price. The tax amount depends on the state of the shipping address.